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Super User Annual Conference 2015
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Thursday, November 6 • 10:00am - 10:50am
Wow Your Executives: Selling the Value of Super User Programs

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If senior executives expect Super User programs to run lean and deliver big already – how are you going WOW them?  How are you going to create that unexpected customer delight that can possibly increase your budget, secure your program and further your career?

 

In this session we are going to discuss multiple sources of information in you organization today that can help you create powerful stories. Stories that break through the noise and WOW.  Some of the areas to be covered include:

  • User Satisfaction
  • Economics of Productivity Losses
  • Help Desk / Incident Trends
  • User Performance Benchmarking
  • Process Variation & Breakdowns

Don’t miss this session and please bring your own powerful story of marketing super user program worth to share at this session.


Speakers
avatar for Chris Dowse

Chris Dowse

Founder, Neochange
I am the Founder of Neochange, a bay-area user adoption services firm that specializes in user adoption analytics. | | Anyone that has met me knows that I am obsessed with User Success, I have been working on user adoption challenges for over 15 years having advised many software companies and their customer on how to improve business impact through user adoption. Example software clients include CA, Oracle, SAP, Salesforce.com, Symantec... Read More →


Thursday November 6, 2014 10:00am - 10:50am
Park West B

Attendees (8)