HollyFrontier implemented SAP several years ago. They had identified gaps in the utilization of SAP and in correctly following the processes that SAP sets forth in some areas. The opportunity to improve SAP utilization, follow standardized business processes, and increase overall ROI from the use of SAP was recognized. One of the key success factors to accomplish this was to build a Super User framework that would be piloted, assessed and repeated throughout the organization. In partnership with Abreon, HollyFrontier created an approach to building and sustaining Super User Communities throughout the organization.
In order to ensure success, HollyFrontier leveraged a creative approach to ensure the right people were engaged, the end user community was aware of the program, the super users received the education required to be successful with their new role, and rewards and recognition programs were put in place to help gain momentum and ensure sustainability long term. Key elements of the program included:
We aren’t finished yet. As the program continues to grow beyond its initial stage, HollyFrontier plans to implement measurement tools to provide management empirical and statistical data. HollyFrontier has purchased and is implementing KNOA to measure gaps and areas of risk as well as opportunities for immediate improvement. This data will also be used to demonstrate improvement and identify focus topics for future improvement.