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Super User Annual Conference 2015
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Tuesday, November 4
 

6:00pm

Welcome Reception at the OMNI
Enjoy hor'dourves and beverages while you network and meet fellow Super Users, Partners, and Sponsors.

Tuesday November 4, 2014 6:00pm - 8:00pm
Park West DEF
 
Wednesday, November 5
 

TBA

Post Conference Webinar Series: The Material Master - What Every Super User Should Know
This will be conducted as a post-conference Material Master webinar series.
Be sure you are connected to  SAPinsight Communications to receive the data notices.

Do your really know
  • What organizational structures are and what they control.
  • All about units of measure and the impact they have,
  • What material types control, and more...

Wednesday November 5, 2014 TBA
Post Conference Webinar

TBA

Post Conference Webinar: Standard SAP ECC Reporting - Tips & Tricks to Make You More Productive
This will be conducted as a post-conference Reporting webinar.
Be sure you are connected to  SAPinsight Communications to receive the data notices.

This will include a collection of tips and tricks for reporting out of ECC.

Wednesday November 5, 2014 TBA
TBD

7:30am

Registration/Breakfast
Wednesday November 5, 2014 7:30am - 8:30am
TBD

8:00am

I ♥ SAP Art Contest
Stroll over to the I ♥ SAP Art wall where all of the submitted art will be displayed.

You can vote for your favorite art in these categories
Most creative  •  Most artistic  •  Funniest  •  Cutest  •  Best individual  •  Best group

Voting will continue Wednesday 11/5 and Thursday 11/6.  Winners will be announced during wrapup on Thursday 11/6!

Art submissions are accepted through 10/14.

See the online art gallery


Wednesday November 5, 2014 8:00am - 6:00pm
TBD

8:15am

Opening Address
Speakers
avatar for Tony Caesar

Tony Caesar

VP and CIO, PrimeSource Building Products Inc.
Antonio (Tony) Caesar has spent over 30 years leading National and Global IT organizations from Banking, Non-Profit and most recently Consumer Product Goods Manufacturers and Distributors. | | During his tenure, Tony has held positions of MIS Director of Head USA, IT Director for HTM East Coast, CIO and Director of Distribution (dual roles) for Head Penn Racquet Sports and most recently Global Director of SAP for Easton Bell Sports, VP and... Read More →
avatar for Ginger Luttrell

Ginger Luttrell

Founder, SAPinsight
Ginger is the founder of SAPinsight.  Meet her and you will understand why... her passion for Super User Communities is infectious!  Her vision is for every SAP installation company to have a high performing Super User Community as part of the corporate DNA.  Become a part of SAPinsight and be a part of this vision to reality journey!


Wednesday November 5, 2014 8:15am - 8:45am
Texas Learning Center (TLC)

8:45am

Keynote Panel: Business Leaders Share the Value of Investing in Super User Communities
Join our keynote panel to hear from key leaders in SAP customer companies.  The panel will focus on the value of investing in Super User Programs.
  • Moderator: Claudia Faerber, SAP
  • Janya Kieffer, CIO, PrimeSource Building Products 
  • Francisco Alatorre, Director, Aviall, a Boeing Company
  • Susan Stone, Super User Program Team Lead, Sysco Foods
  • Richard Gordy, Director, Applied Materials

Moderators
avatar for Claudia Faerber

Claudia Faerber

SAP Education Practice Manager, SAP
Claudia Faerber recently joined SAP Education as | a Practice Manager. Winner of the 2012 SAP/ASUG Education Best Practice Award | and the 2011 McKesson Pharmaceutical Presidents Award, her User Sustainment | methodology integrates grassroots change components, like super user networks | and strong communications, with analytic proof. The result is a picture that | not only relies on years of experience, but has the data to target users and... Read More →

Wednesday November 5, 2014 8:45am - 9:30am
Texas Learning Center (TLC)

9:45am

McKesson's Super User Network: "Bringing Humanity Back to the Work Place"

According to BusinessDictionary.com the definition of networking in business is: Creating a group of acquaintances and associates and keeping it active through regular communication for mutual benefit. Networking is based on the question "How can I help?" and not with "What can I get?"

Through the activities of McKesson’s Super User Network, we strive to build a sense of community and engagement – to bring humanity back into the workplace. Come hear how we identify and reach out to potential Super Users and then provide “care and feeding” once they are aboard, including ongoing education and communications, skills enhancement and leadership opportunities.

Speakers
avatar for Tina DeLise

Tina DeLise

Change Analyst - Super User Network Daily Ops, McKesson
I am passionate about the positive impact of Super User networks on the end user's daily experience. I endeavor to bring human connection back into the work place with the goal of increasing productivity and satisfaction for Super Users and end users alike. Let's talk about developing, implementing and sustaining Super User Networks (SUNs).
avatar for Terrie Walker

Terrie Walker

User Sustainment Super User Network Manager, The McKesson Corporation
I have over 30 years experience with Fortune 500 companies with a history in sales, distribution​, product supply and IT.    I began as a Super User with the Clorox company within Product Supply supporting customer service, manufacturing and logistics. As Clorox implemented SAP in 2002,I came to lead their Super User group. Fast forward ... I currently have grown and manage User Sustainment's Super User Network for... Read More →


Wednesday November 5, 2014 9:45am - 10:45am
Park West A

9:45am

Emotional Intelligence for the Super User - An Important Tool for the Toolbox

The idea of Emotional Intelligence gained widespread recognition years ago with publication of Daniel Goleman's book on the subject. At the same time, companies were discovering the very real benefits of applying Change Management concepts to system implementations such as SAP. 

In this session, learn how to leverage both of these critical models and apply them to your work as a change agent for SAP. The session will include a quick self-assessment of your 'EQ' and a wealth of practical tips you can put to immediate use. Tips that will help you become a truly EQ-savvy change consultant.


Speakers
avatar for Barbara Weinberger

Barbara Weinberger

Principal, Weinberger Consulting
I am an independent consultant specializing in leader development, employee engagement, and change management, especially the people side of change. My passion is for assessment and coaching that is tightly linked with the individual's business goals. In the world of SAP, I have done post-installation assessments to gauge the success of the implementation. I work closely with change leaders to recommend corrective and preventative actions that... Read More →


Wednesday November 5, 2014 9:45am - 10:45am
Park West E

11:00am

Build, Deploy, and Run Mobile Apps with Zero Coding

Attend this session and learn about an innovative approach to mobilize SAP processes that can be deployed quickly without making any changes to your SAP back end. Step through a live demo and see how Innowera makes mobilizing SAP super simple, faster, and cost-effective. By attending, you will:

  • Take the five-minute app challenge: In five minutes, see firsthand how Innowera's Mobile solution enables users to create an app, sync it to a mobile device (iPad), and run data through the app into SAP, all without any coding
  • Gain insight into the off-line and sync functionality and how to integrate with back office staff
  • Explore how Innowera's Process Runner tool manages data directly from standard tools such as Microsoft Excel, Microsoft SharePoint, and SQL

Speakers
MS

Mickey Shah

Founder and Chief Solution Architect, Innowera
Mickey Shah is the founder and chief solution architect of Innowera. Mr. Shah is an SAP wizard with a passion for simplifying complex problems and driving efficiencies via automation. He is considered visionary in this space. Mr. Shah has deep SAP implementation and Microsoft technology background. Mickey started Innowera 2008 to extend SAP integration to Excel, SQL, Web, SharePoint and Mobile. Innowera technology is used by hundreds of large... Read More →
avatar for Felipe Sutantri

Felipe Sutantri

Business Solutions Engineer, Innowera
Subject matter expert for Innowera's Data Management technology suite. | As a Solutions Engineer, Felipe Sutantri is responsible for driving awareness and familiarity of Innowera's technology through demos, webinars, training and business case studies. His understanding of various company products from the technology & business perspective helps customers map their business problems to solutions.


Wednesday November 5, 2014 11:00am - 12:00pm
Park West E

11:00am

Micro Learning
Speakers
RC

Rachel Chazen

Manager of Knowledge and Innovation, Teksoft Ventures
Rachel Chazen is the Manager of Knowledge and Innovation at Teksoft Ventures with responsibility for and oversight of training development and delivery for Teksoft’s clients as well as organizational change management (OCM) consulting.  She participates in the internal software selection and training methodology development processes to ensure the best tools are available throughout the organization. With over 20 years of experience in the... Read More →
avatar for Claudia Faerber

Claudia Faerber

SAP Education Practice Manager, SAP
Claudia Faerber recently joined SAP Education as | a Practice Manager. Winner of the 2012 SAP/ASUG Education Best Practice Award | and the 2011 McKesson Pharmaceutical Presidents Award, her User Sustainment | methodology integrates grassroots change components, like super user networks | and strong communications, with analytic proof. The result is a picture that | not only relies on years of experience, but has the data to target users and... Read More →


Wednesday November 5, 2014 11:00am - 12:00pm
Park West B

11:00am

Super Users - Conveying the Message with Oomph

If you are a super user and are required to convey information to the end users you support, presentation skills are important.  During this session, you will learn about connecting to the audience and grabbing their attention, closing with impact, and how to handle questions.​​​


Speakers
avatar for Julie Fawdington

Julie Fawdington

Manager, Super User Development Team, Cameron
I've worked in leadership development, training, HR and change management roles during my career.  Combining these skills with a great team, we have created a sustainable super user program within Cameron and grown it to be an integral part of our SAP support model.  We are passionate about working with super users and helping them perform as key change levers in the organization.  They are the ones who get things done in the... Read More →


Wednesday November 5, 2014 11:00am - 12:00pm
Park West A

12:00pm

Lunch
Wednesday November 5, 2014 12:00pm - 1:00pm
Trinity I & II

12:20pm

Lunch Keynote - How SAP is Supporting the SAPinsight Super User Community
Super Users have long been the glue that holds SAP implementations together, connecting SAP technology to the business users and realizing the value to the business.  SAP recognizes the critical role Super Users play in our customers’ businesses, and we are excited to be an active participant in the Super User community.  Hear details on how SAP is supporting SAPinsight and the Super User community, as well as the areas where SAP is focused on building a stronger partnership with this community.

Speakers
avatar for Ryan ONeil

Ryan ONeil

Head of SAP S/4HANA Marketing, North America, SAP
I am currently at SAP leading the SAP S/4HANA Marketing strategy in North America. I have been engaged with SAP since 1999, when I worked for a technology partner to SAP, then I moved to a company that was implementing SAP (I was a Super User during that implementation), and am now employed by SAP (for a little over 5 years). While my career has been highly concentrated in marketing roles, I enjoy working on analytical and process-driven projects... Read More →


Wednesday November 5, 2014 12:20pm - 12:50pm
TBD

1:00pm

Let the SAP UEM show you who your super users are.
Let the SAP UEM (End User Experience Management) show you who your super users are. Enable your super users and engage more with the workforce and be the proactive workforce of the future.

 

Speakers
avatar for Jesse Bernal

Jesse Bernal

VP Global Shared Services, Knoa Software
Jesse Bernal is VP Global Shared Services for Knoa. Before joining Knoa, Jesse worked at Johns Manville and lead a multi-year implementation of a single Service Delivery Organization for all North American plants and business units.​


Wednesday November 5, 2014 1:00pm - 2:00pm
Park West A

1:00pm

Tips & Tricks: GL Wand and Reports Wand for SAP

Using GL Wand or Reports Wand? Want to learn more about best practices for Excel-based reporting tools with SAP? Join Mark Pockl, Solutions Specialist, Excel4apps, as he takes an in-depth look into the advanced functionality, tips, tricks and best practices of GL Wand and Reports Wand. 

What You Will Learn

Existing GL Wand or Reports Wand customers are encouraged to attend as well as anyone else interested in the best practices of our Excel-based reporting and inquiry tools. You will learn:

  • Ad Hoc Reporting: Control Page, Expand Hierarchies, Retrieve Quantity balances,
    FICO Object attributes
  • Drill downs: Drill to line item and document level details on FI and CO documents
  • Trial Balance Setup: including rolling months/years and debit/credit breakdown of actuals
  • New GL Wand Functionality: Customer/Vendor Balances, Exchange Rate function
  • Reports Wand Functionality: Using SAP Query or SAP standard/custom T-codes for
    reporting live in Excel
GL Wand and Reports Wand Integration: Object Descriptions, Reports Wand formulas imbedded in GL Wand drilldown layouts

Speakers
avatar for Mark Pockl

Mark Pockl

Solutions Specialist, Excel4apps
Mark Pockl is a Solutions Specialist with Excel4apps, a provider of best-in-class Ex-cel-based financial reporting for Oracle and SAP users worldwideWith more than 18 years IT experience, including programming development, system configuration, re-port/query writing and business analysis, Mark has a wealth of SAP knowledge, spe-cifically in the FICO area. He has worked on 5 full-cycle SAP implementations as a FICO Sr. Systems Analyst. He also has... Read More →


Wednesday November 5, 2014 1:00pm - 2:00pm
Park West E

2:15pm

Cameron: Super Users Supporting Change Management and Value Realization
In many SAP implementation projects, change management is a part of the project plan before go-live.  Those who have implemented major change efforts understand that true business process and transformation change often isn't fully realized until after go-live. Super users are key to making sure the change 'sticks' and can be long-term advocates for the effort.  In this session, we will review how Cameron is utilizing super users as change agents.

Speakers
avatar for Julie Fawdington

Julie Fawdington

Manager, Super User Development Team, Cameron
I've worked in leadership development, training, HR and change management roles during my career.  Combining these skills with a great team, we have created a sustainable super user program within Cameron and grown it to be an integral part of our SAP support model.  We are passionate about working with super users and helping them perform as key change levers in the organization.  They are the ones who get things done in the... Read More →


Wednesday November 5, 2014 2:15pm - 3:15pm
Park West A

2:15pm

Managing Change in the Postmodern Enterprise Application World

Today’s business processes traverse increasingly complex paths across multiple enterprise applications. Increased dependence on cloud and an unprecedented pace of change can’t be managed manually. Hear how SAP companies are adopting automated business process validation to accelerate IT projects, improve business process quality, and reduce costs.


Speakers

Wednesday November 5, 2014 2:15pm - 3:15pm
Park West E

3:30pm

Document Management for Requirements, Design Documents, Test Plans and the Like in SharePoint

It's no secret that documentation management is a challenge at most companies, especially in the fast-paced and changing IT world.  Getting your team to standardize with template documents and finding existing documents can be a challenge.  In this session, SharePoint expert Russell Wright will demonstrate how to use content types to build a document management solution for some of those important SAP requirements, design and test documents in SharePoint by doing more than simply using SharePoint as a document dumping ground.


Speakers
avatar for Russell Wright

Russell Wright

Technical Director, Configurable Management
Specializations:  Business Process Solutions, SharePoint Workflow and SAP Integration | Russell introduced SharePoint to Texas Instruments in 2002 while heading a systems group in the Worldwide Procurement and Logistics division.  His team assisted internal users with obtaining significant business value from SharePoint and other Microsoft technologies for several years.  In his current position, he continues to help people plan and... Read More →


Wednesday November 5, 2014 3:30pm - 4:30pm
Park West E

3:30pm

Supersize Your Impact: Leveraging analytics to scale Super User services

Most organizations never invest enough in ongoing user sustainment.  So if you’re building or running a Super User program you need an edge.  You need a way to increase your impact while optimizing the limited resources you have.  User adoption analytics can give you that edge.

In this session we are going to discuss three key areas; how to

1.       Increase the reach of your Super User program

2.       Expand your services portfolio

3.       Improve the results of your program


Speakers
avatar for Chris Dowse

Chris Dowse

Founder, Neochange
I am the Founder of Neochange, a bay-area user adoption services firm that specializes in user adoption analytics. | | Anyone that has met me knows that I am obsessed with User Success, I have been working on user adoption challenges for over 15 years having advised many software companies and their customer on how to improve business impact through user adoption. Example software clients include CA, Oracle, SAP, Salesforce.com, Symantec... Read More →


Wednesday November 5, 2014 3:30pm - 4:30pm
Park West A

3:30pm

CANCELLED: Watch Your Language! How Communication Drives Outcomes.
We will reschedule this as a post conference webinar.

During this session, you will explore Dr. Edward DeBono's "6 Thinking Hats"  This is a tool to enhance understanding the science of communication.  His work is used in companies, schools, and governments working to solve difficult and complex issues.  You will walk away with an understanding of:
  • A system for understanding your style and your audience's style
  • The need to flex your communication style
  • How your communication style influences/impacts outcome

Speakers
MH

Marybeth Hoesterey

President, The Learning Advocates
The first "social" conversation might be about a group called, The Cognitive Outlaws", my 12 grandchildren, my recent 8 week trip to 9 countries. | | Now, when you want to talk about my business passions of 40 years, let's talk about YOUR communication challenges with: | | Internal and External Customers | Bosses | Peers | | Let's play with several ways you can communicate your desire to: | | Team for Success | Brainstorm... Read More →


Wednesday November 5, 2014 3:30pm - 5:00pm
Park West B

5:00pm

Day 1 Closing
Updates for Day 2; prize drawings

Wednesday November 5, 2014 5:00pm - 5:30pm
Park West C/D

6:00pm

DFW SAP Network SAPpy Hour

What is SAPpy Hour?

Just a group of DFW SAPsters getting together for fun and casual networking.  This is not a sponsored or formally organized event.  Just come and go.

 When?

Wednesday 11/5 6:00pm.  This is the night before the ASUG DFW Chapter Meeting and after the 1st day of the SAPinsight Super User Conference.

 Who can come?

Anyone.  Feel free to share with all your SAP friends.

 Why?

The purpose is to build a stronger SAP Community in DFW.  There is no cost, no registration, no schedule, except a start time of 5:30.

 Where

OMNI hotel bar (SW corner 635/Luna).   When you come into the OMNI lobby anwd head towards registration desk.  Take the hall to the right.  At the restaurant go to the right.

 Get connected to the ASUG DFW LinkedIn Group.  This is where we post happenings in DFW.


Wednesday November 5, 2014 6:00pm - 9:00pm
OMNI Hunter's Lounge
 
Thursday, November 6
 

8:00am

Continental Breakfast and Networking
Thursday November 6, 2014 8:00am - 8:45am
TBD

9:00am

Executive Keynote - Scott Shadle, SVP & CIO, Aviall, Inc. - A Boeing Company

Scott Shadle, SVP & CIO, Aviall, Inc.

Scott Shadle is a 22-year information solutions veteran with global technology, business, and aviation experience.  In 2011, he was named Senior Vice President and Chief Information Officer for Aviall, Inc., a wholly-owned subsidiary of The Boeing Company.  Shadle oversees all aspects of information technology at Aviall, including their recent conversion to SAP.  Prior to being named SVP and CIO, Shadle was Director of Aviall's Program Management Office. Shadle joined Aviall in November of 2010 following 10 years with Raytheon Company where he held senior leadership positions in Information Solutions, including his role as IS  Director of Operations for Network Centric Systems (NCS).  His extensive experience also includes leadership roles with MagneTek, Sensormatic Electronics, and consulting with Andersen Consulting/Arthur Andersen.  Shadle earned an MBA from Katz Graduate School of Business, University of Pittsburgh.  He is a graduate of Furman University and holds a Bachelor of Arts degree in Business Administration.  


Thursday November 6, 2014 9:00am - 9:45am
Texas Learning Center (TLC)

10:00am

Cameron: Super Users Supporting Change Management and Value Realization
In many SAP implementation projects, change management is a part of the project plan before go-live.  Those who have implemented major change efforts understand that true business process and transformation change often isn't fully realized until after go-live. Super users are key to making sure the change 'sticks' and can be long-term advocates for the effort.  In this session, we will review how Cameron is utilizing super users as change agents.

Speakers
avatar for Julie Fawdington

Julie Fawdington

Manager, Super User Development Team, Cameron
I've worked in leadership development, training, HR and change management roles during my career.  Combining these skills with a great team, we have created a sustainable super user program within Cameron and grown it to be an integral part of our SAP support model.  We are passionate about working with super users and helping them perform as key change levers in the organization.  They are the ones who get things done in the... Read More →


Thursday November 6, 2014 10:00am - 10:50am
209 - 2nd Floor

10:00am

IT Leaders, Business Leaders, and Super User Leaders; 5 Business Outcomes Made Possible Through Super Users

Super Users are indispensable – and the better the community the greater the value.  We will explore how super user community ownership & development can enable the following 5 business outcomes:

  1. Lower TCO
  2. Drive Sustainability
  3. Increase Adoption
  4. Build shared ownership
  5. Drive continuous improvement

Speakers
avatar for Kerry Brown

Kerry Brown

VP User Adoption, SAP
Kerry Brown, SAP evangelist and thought leader, helps companies achieve organizational competency with SAP to create value while becoming a best-run company. An international speaker on change management, learning, social and collaboration, she interacts with diverse global occupational cultures and industries, including many Fortune customers. Previously she has worked directly for Coca Cola Enterprises, Baker Hughes and CSR. For her thoughts on... Read More →


Thursday November 6, 2014 10:00am - 10:50am
Club Lounge - 12th Floor

10:00am

Wow Your Executives: Selling the Value of Super User Programs

If senior executives expect Super User programs to run lean and deliver big already – how are you going WOW them?  How are you going to create that unexpected customer delight that can possibly increase your budget, secure your program and further your career?

 

In this session we are going to discuss multiple sources of information in you organization today that can help you create powerful stories. Stories that break through the noise and WOW.  Some of the areas to be covered include:

  • User Satisfaction
  • Economics of Productivity Losses
  • Help Desk / Incident Trends
  • User Performance Benchmarking
  • Process Variation & Breakdowns

Don’t miss this session and please bring your own powerful story of marketing super user program worth to share at this session.


Speakers
avatar for Chris Dowse

Chris Dowse

Founder, Neochange
I am the Founder of Neochange, a bay-area user adoption services firm that specializes in user adoption analytics. | | Anyone that has met me knows that I am obsessed with User Success, I have been working on user adoption challenges for over 15 years having advised many software companies and their customer on how to improve business impact through user adoption. Example software clients include CA, Oracle, SAP, Salesforce.com, Symantec... Read More →


Thursday November 6, 2014 10:00am - 10:50am
Park West B

11:05am

Change Agents - ‘Why your Transformational IT Initiative will Fail without Them’
Limited Capacity seats available

Change is becoming essential, more frequent, radical and complex for business to stay competitive in the market place. New IT infrastructure solutions hit the market every day and is revolutionizing the way IT enables businesses to achieve their margins. These multimillion dollar IT transformational products and systems disrupt the current structure of people, process and technology and alter the workplace. Now more than ever IT needs a network of support in the business to reduce resistance, gain alignment, transfer ownership, increase user adoption and increase ultimate utilization proficiency of the new solution. We will discuss how business involvement from executives to super users in IT infrastructure projects play a critical role in implementation and ROI realization.


Speakers
avatar for Terri Campbell

Terri Campbell

Senior Director of Change Leadership, McKesson Corporation
A change leader with 15+ years of change leadership consulting experience with deep expertise in driving business results by managing the people side of change. Currently a senior director for the Change Leadership practice at McKesson supporting the change programs for the distribution solutions markets. | | Our value proposition to our business partners center on accelerating ROI delivery through speed of alignment and adoption as we... Read More →


Thursday November 6, 2014 11:05am - 11:55am
Club Lounge - 12th Floor

11:05am

Creating an Issues Tracking or Ticketing System in SharePoint

Everyone has issues.  But everyone doesn't have the same issues.  Some have issues with SAP, some with their PC, some with facilities…and some are just personal issues...but we'll leave those out.  Something most of us have in common is we want to keep up with those issues, whatever they may be.  Join SharePoint guru Russell Wright as he takes you through a journey of building an issues tracking system in SharePoint.  We're just hoping he doesn't have any issues doing it…


Speakers
avatar for Russell Wright

Russell Wright

Technical Director, Configurable Management
Specializations:  Business Process Solutions, SharePoint Workflow and SAP Integration | Russell introduced SharePoint to Texas Instruments in 2002 while heading a systems group in the Worldwide Procurement and Logistics division.  His team assisted internal users with obtaining significant business value from SharePoint and other Microsoft technologies for several years.  In his current position, he continues to help people plan and... Read More →


Thursday November 6, 2014 11:05am - 11:55am
209 - 2nd Floor

11:05am

Community Best Practices for Creating High Value Content

We will discuss how online communities work and the best practices that provide high value content. These online communities can be made up of SAP stakeholders within an organization or Super Users sharing ideas from many different organizations.


Speakers
avatar for Denis Oneil

Denis Oneil

Social Media Consultant, OLinks Corporation
At OLinks, we take a business approach to Social Media and Search Engine Marketing. The ultimate objectives are business growth, customer service, and resilience. | | We believe that our client needs to be reached through any online network that their prospect, customer, or partner prefers. | | We guide our clients to project a consistent marketing message across assets that they own (ie. their Web Site), they pay for (Online... Read More →


Thursday November 6, 2014 11:05am - 11:55am
Park West B

11:55am

Lunch
Thursday November 6, 2014 11:55am - 12:55pm
Texas Learning Center (TLC)

12:15pm

Lunch Keynote: Survival of the Fittest

Adaptation and change are what allows organizations, customers, individuals and SAP to continue to collaborate and enable each other to “Run simple.”.  We will explore how the focus on successful adoption and performance are increasingly driving change within the SAP community at a grass roots level.  Specifically we will explore the linkage between the consumerization of IT, the significance of customer experience and the influence of the SAP user.


Speakers
avatar for Kerry Brown

Kerry Brown

VP User Adoption, SAP
Kerry Brown, SAP evangelist and thought leader, helps companies achieve organizational competency with SAP to create value while becoming a best-run company. An international speaker on change management, learning, social and collaboration, she interacts with diverse global occupational cultures and industries, including many Fortune customers. Previously she has worked directly for Coca Cola Enterprises, Baker Hughes and CSR. For her thoughts on... Read More →


Thursday November 6, 2014 12:15pm - 12:45pm
Texas Learning Center (TLC)

12:55pm

McKesson's Super User Network: "Bringing Humanity Back to the Work Place"

According to BusinessDictionary.com the definition of networking in business is: Creating a group of acquaintances and associates and keeping it active through regular communication for mutual benefit. Networking is based on the question "How can I help?" and not with "What can I get?"

Through the activities of McKesson’s Super User Network, we strive to build a sense of community and engagement – to bring humanity back into the workplace. Come hear how we identify and reach out to potential Super Users and then provide “care and feeding” once they are aboard, including ongoing education and communications, skills enhancement and leadership opportunities.

Speakers
avatar for Tina DeLise

Tina DeLise

Change Analyst - Super User Network Daily Ops, McKesson
I am passionate about the positive impact of Super User networks on the end user's daily experience. I endeavor to bring human connection back into the work place with the goal of increasing productivity and satisfaction for Super Users and end users alike. Let's talk about developing, implementing and sustaining Super User Networks (SUNs).
avatar for Terrie Walker

Terrie Walker

User Sustainment Super User Network Manager, The McKesson Corporation
I have over 30 years experience with Fortune 500 companies with a history in sales, distribution​, product supply and IT.    I began as a Super User with the Clorox company within Product Supply supporting customer service, manufacturing and logistics. As Clorox implemented SAP in 2002,I came to lead their Super User group. Fast forward ... I currently have grown and manage User Sustainment's Super User Network for... Read More →


Thursday November 6, 2014 12:55pm - 1:45pm
Club Lounge - 12th Floor

12:55pm

SAP Dashboards 4.1 Advanced Visualization Techniques
Limited Capacity seats available

The most consistent challenge organizations face when rolling out a dashboard is poor user adoption rates. This is almost always due to not paying enough attention to the three core components that separate an ordinary dashboard from extraordinary. In this session, you will learn how to bring all three pieces together to deliver sleek, valuable and user-friendly SAP Dashboards that your executives will love.

 What will be discussed:

 1) User Interface: Nobody wants to look at an ugly dashboard. The best dashboards integrate custom graphics, loading screens and sleek controls, all staying true to their own corporate style.

 2) User Experience: Dashboards shouldn't have to come with a 50 page manual. They should be intuitive, easy-to-use and guide the user towards the answer they're looking for, even before they know the question.

 3) Business Value: Far too often dashboard projects fail before they've even begun to be built. Understanding how to properly lead business requirements gathering sessions will ensure the dashboard you're building will provide real value to its users.

 
Take-Away Benefits:

1) Learn to create and integrate custom graphics into your dashboards using the free tool paint.NET.

2) Learn to create an intuitive dashboard design based on the way the human mind processes visual input. 

3) Learn to extract valuable requirements from your users, even when they themselves don't know what they want.


Speakers
JA

Jeremy Alper

Jeremy Alper is a Senior Business Intelligence Consultant at Method360 with over 10 years experience in data visualization. Jeremy has designed dozens of executive level SAP dashboard solutions for fortune 500 companies in various sectors. His ability to transform data into information continues to help businesses rethink the way they do Business Intelligence.


Thursday November 6, 2014 12:55pm - 1:45pm
Park West B

12:55pm

Super Users - Conveying the Message with Oomph

If you are a super user and are required to convey information to the end users you support, presentation skills are important.  During this session, you will learn about connecting to the audience and grabbing their attention, closing with impact, and how to handle questions.​​​


Speakers
avatar for Julie Fawdington

Julie Fawdington

Manager, Super User Development Team, Cameron
I've worked in leadership development, training, HR and change management roles during my career.  Combining these skills with a great team, we have created a sustainable super user program within Cameron and grown it to be an integral part of our SAP support model.  We are passionate about working with super users and helping them perform as key change levers in the organization.  They are the ones who get things done in the... Read More →


Thursday November 6, 2014 12:55pm - 1:45pm
209 - 2nd Floor

2:00pm

PrimeSource Building Products: Integrating a Long-Term Super User Support Structure That Brings Value to the Business and IT

The role of a Super User evolves throughout an SAP business transformation - from the initial integration’s Blueprint to Go-Live, from hypercare to upgrades and process improvements. Join us to discuss how to effectively build one, flexible Super User program that adapts to changing needs, supporting and reinforcing the necessary process and behavioral changes needed to transform the way your business works.


Speakers
avatar for Ally Allen

Ally Allen

IT Business Analyst Manager and Super User Leader, PrimeSource Building Products
I have been with PrimeSource Building Products for six years. After joining the IT department we began our SAP implementation. This process started in 2010 and was completed in June of 2014. During this implementation I served the PrimeSource Change Management Team as the SAP Business Readiness Lead. As the BR Lead I worked closely with our OCM Consultant Partner to develop a PrimeSource OCM methodology, this included developing and... Read More →
JB

Jessica Bojic

Sr. Director, NTT DATA


Thursday November 6, 2014 2:00pm - 2:50pm
Club Lounge - 12th Floor

2:00pm

Accelerated Excel-based SAP reporting: Insights to enhance productivity, timeliness, security, and accuracy

Hear real-world best practices to automate your organization's reporting processes within the SAP ERP General Ledger and sub-ledgers as well as other specific SAP ERP modules. Hear firsthand about the tools other organizations used to overcome pain points and challenges integrating their spreadsheet environment with SAP ERP. By attending, you'll learn:

  • How to leverage existing SAP reports in Excel and eliminate the need to rekey, download, and export data
  • Methods to empower users to develop reports tailored to your organization's unique needs in a timely fashion without heavy reliance on IT, gaining increased time savings, departmental analysis, and efficiency; timeliness of budgeting process; better visibility of financial (and any other departmental) data across the entire organization; and enhanced spreadsheet security
  • Best practices to access SAP financial, budgeting, and operational environments without the need for data warehousing, data marts, and other middleware

Speakers
avatar for Kevin Gibson

Kevin Gibson

Sr. Excel Automation Solution Consultant, Global Software Inc.,
I work closely with firms that use SAP®, ORACLE®, J.D. EDWARDS® and many other ERP platforms to provide Excel Automation and reporting solutions for accounting and business users. Global Software's solutions are Microsoft® Excel Add-ins that bring live, dynamic data from disparate sources into Excel. With a familiar Excel interface and ease of use, our applications bring static data to life in a few clicks of a button. “Excel... Read More →


Thursday November 6, 2014 2:00pm - 2:50pm
209 - 2nd Floor

2:00pm

From Mess to Success: One company’s Journey From Chaos to Model Driven Integration

Organizations of all sizes are struggling to streamline processes, integrate systems, and become more agile. In this presentation, we will highlight the path a global logistics and distribution company took to integrate 17 different ERP systems in 38 countries. Utilizing a process that focused more on standardizing and harmonizing business processes and less on controlling and reducing IT costs, this company attained phenomenal results, including an 83% reduction in integration time for new business partners. Learn more about their approach and the platforms they used along this incredible journey.


Speakers
EK

Enrique Krajmalnik

Enrique is a Sr. Systems Engineer at No Magic, with an emphasis on business process and systems integration utilizing the Cameo E2E Bridge. Before joining No Magic, Enrique co-founded Servoyant, a cloud-based remote monitoring and management platform for IT providers, where he was responsible for strategy, direction, and product vision. Prior to Servoyant, Enrique co-founded Illumen, a leading provider of IT managed services since 1996, where... Read More →


Thursday November 6, 2014 2:00pm - 2:50pm
Park West B

3:05pm

HollyFrontier: Resurrecting Super User Programs Post Go-Live to Drive Business Value

HollyFrontier implemented SAP several years ago. They had identified gaps in the utilization of SAP and in correctly following the processes that SAP sets forth in some areas. The opportunity to improve SAP utilization, follow standardized business processes, and increase overall ROI from the use of SAP was recognized.  One of the key success factors to accomplish this was to build a Super User framework that would be piloted, assessed and repeated throughout the organization.  In partnership with Abreon, HollyFrontier created an approach to building and sustaining Super User Communities throughout the organization.

 

In order to ensure success, HollyFrontier leveraged a creative approach to ensure the right people were engaged, the end user community was aware of the program, the super users received the education required to be successful with their new role, and rewards and recognition programs were put in place to help gain momentum and ensure sustainability long term.  Key elements of the program included:

 

  • Assessing the organization by location and determining the right mix of super users
  • Communicating early and often with custom branding, using simple communication vehicles to drive excitement and awareness
  • Building a training program that includes eLearning, Instructor Led Training, and Job Aids to ensure the Super Users have the information required to do their jobs as well as to share with the end user community
  • Ensuring Super Users have system, process and soft skills required to be effective in their role
  • Packaging the Super User program to be repeated in other parts of the organization, and incorporated into the overall support of HollyFrontier
  • Establishing a long-term sustainable program with flexibility based on the changing needs of the organization over time

 We aren’t finished yet.  As the program continues to grow beyond its initial stage, HollyFrontier plans to implement measurement tools to provide management empirical and statistical data.  HollyFrontier has purchased and is implementing KNOA to measure gaps and areas of risk as well as opportunities for immediate improvement. This data will also be used to demonstrate improvement and identify focus topics for future improvement.


Speakers
avatar for Blake Abbott

Blake Abbott

Director, Business Process Management, HollyFrontier Corporation
HollyFrontier Corporation (NYSE: HFC) is among the largest independent petroleum refiners in the United States with operations throughout the mid-continent, southwestern and Rocky Mountain regions.  In his current position, Blake is responsible for the oversight of all business process improvement initiatives as well as enterprise master data.  Blake Abbott has specialized in FI/CO and enterprise architecture since 1996... Read More →
JH

Jennifer Helgeson

Performance Consultant, The Abreon Group


Thursday November 6, 2014 3:05pm - 3:55pm
Club Lounge - 12th Floor

3:05pm

Acquisitions, Divestitures, Splits, Spin-offs… Oh My! The Havoc This Can Wreak on IT, the Business, and Super User Teams

Have you ever been merged, acquired, divested, split, or spun-off? Merger and acquisition (M&A) activity from coffee room rumors to the final deal execution creates organization chaos and major disruptions. Fear, uncertainty, lack of communications grip organizations and people. However, we all have muddled through these titanic changes and managed to survive.

While all departments within the organization struggle with the pending changes, none is affected more than Information Technology department. Little thought is given to the impact on the technical infrastructure or changes to the application systems during the due diligence analysis prior to the closing of the deal. Yet the IT infrastructure and application architecture are the enablers that stabilizes the new entity and restores normalcy to the organization.  

Join us as we investigate organization change approaches, IT strategies, and the strategies for the restoration of the super-user communities following an M&A disruption.

Speakers
ME

Mark Evans

Retired Oil & Gas Executive, Connect2Client
Mark W. Evans recently retired from SAP after 38 years in the Oil & Gas industry. During his tenure at SAP he was Senior Director in Oil & Gas Industry Business Unit focusing on Solutions Manager for the Downstream Oil & Gas Industry. Prior to joining SAP, Mark was the co-founder of JMES Enterprises, an Oil & Gas Consulting firm that specialized in SAP implementation and support activities in the US Oil & Gas Downstream... Read More →


Thursday November 6, 2014 3:05pm - 3:55pm
Park West B

3:05pm

Data Structures for High Impact Dashboards

Depending on the way your company runs its operations, various reports and dashboards give the executives and managers insights into the business, the data structures and its presentation to the users make your BI solution a success or failure. In the latest avatar of SAP BPC, SAP now offers a 3 choices of architecture that can be adopted for BI Planning and Reporting, which architecture is right for your company? Let this presentation be of some assistance to you in order to see how we can help RAMP Up your business.


Speakers
RP

Rick Patel

Founder and Managing Director, RAMP Consulting
Rick Patel has extensive experience in Financial, Manufacturing, CRM, Data-warehousing, and Business Intelligence and ERP projects.  He is highly experienced with every aspect of EPM, Planning Budgeting and Forecasting processes – from benchmarking, performance metrics, long term strategic to daily operational plans and budgets. He has over eighteen (18) years of client service experience including fifteen (15) years of SAP BI... Read More →


Thursday November 6, 2014 3:05pm - 3:55pm
209 - 2nd Floor

3:05pm

SharePoint – Without the Frustration

As a super user or project team member, have you ever been frustrated with the ability to test and train in readily available and easy to use and maintain environments with current data?  We have the solution for you!

SharePoint’s flexibility is also its downfall. As the demand grows, so do the calls for wider integrations:

·         Third party add-ons

·         User/departmental customizations

·         Interconnectivity

As these extra features are added to keep up with demand, the product becomes more and more complex. As complexity increases, so does the likelihood of failure. Unfortunately, creating development or test environments for the typical enterprise scale SharePoint environment is very difficult if not impossible. Typical development and test environments that fail to reflect production data lead to unsuccessful deployments, costly rollbacks, and long weekends.

The award-winning advanced development and testing environment from Kubisys replicates SharePoint application environments from production, allowing you to create complete and accurate SharePoint environments for development and testing with ease. With smart automation, Kubisys eliminates configuration drift and unplanned outages due to configuration changes. With a few simple clicks your organization can refresh environments to keep settings up-to-date on-demand.

Find out how developers utilize a self-service portal to provision their own environment as needed, gaining new levels of understanding as to how actual production data and settings are impacted by changes to the software or environment.

Test and develop faster, better and cheaper. Never have to settle for two out of three again.


Speakers
avatar for Peter Joeckel

Peter Joeckel

President and Founder, TurnOnDevOps
Peter Joeckel has been a leader in mid-market ERP (enterprise resource planning) since 1986 when his company installed some of the first network based manufacturing systems in the country. As a business owner, Peter built and eventually sold one of the fastest growing and forward thinking value-added software dealerships in the country. Its success was fueled by innovative software selection techniques and an outstanding project delivery team. He... Read More →


Thursday November 6, 2014 3:05pm - 3:55pm
Park West C/D

3:55pm

4:30pm

ASUG Networking Reception
Enjoy open networking with your fellow Super Users and ASUG meeting attendees.

Thursday November 6, 2014 4:30pm - 6:00pm
TBD
 
Friday, November 7
 

8:00am

Super User Leader Workshop at SAP
This is a Design Thinking Workshop led by Jeremy Thomas.  For the focus of the workshop, participating leaders will collectively choose a key challenge shared by their Super User Programs/Communities.

If you are interested in attending this session, you must register separate.  Thre is a $49 fee.

Register Here:
http://events.constantcontact.com/register/event?llr=ubshd6bab&oeidk=a07e8vzz1yh9f0ca315
 
Enter Promo code LEADERWKSHOP and click on the Apply button. 

Contact Ashley aluttrell@LTCinsight.com with questions or help. 

Moderators
avatar for Jeremy Thomas

Jeremy Thomas

Business Innovation Strategist / Entrepreneur / Design Thinker, pivot, LLC
People inspire me, and I want to inspire them - to be empathetic and think more creatively to better showcase their unique value proposition, whether it's for an individual, team, project, business unit or even the entire company. | | Before recently leaving SAP, I spent several years as a design thinking practitioner, coach, trainer, and mentor as we grew and scaled the practice both internally and externally. Since leaving SAP I... Read More →

Friday November 7, 2014 8:00am - 3:30pm
SAP Office - Lone Star Conf Room