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Super User Annual Conference 2015
Park West A [clear filter]
Wednesday, November 5
 

9:45am CST

McKesson's Super User Network: "Bringing Humanity Back to the Work Place"

According to BusinessDictionary.com the definition of networking in business is: Creating a group of acquaintances and associates and keeping it active through regular communication for mutual benefit. Networking is based on the question "How can I help?" and not with "What can I get?"

Through the activities of McKesson’s Super User Network, we strive to build a sense of community and engagement – to bring humanity back into the workplace. Come hear how we identify and reach out to potential Super Users and then provide “care and feeding” once they are aboard, including ongoing education and communications, skills enhancement and leadership opportunities.

Speakers
avatar for Tina DeLise

Tina DeLise

Change Analyst - Super User Network Daily Ops, McKesson
I am passionate about the positive impact of Super User networks on the end user's daily experience. I endeavor to bring human connection back into the work place with the goal of increasing productivity and satisfaction for Super Users and end users alike. Let's talk about developing... Read More →


Wednesday November 5, 2014 9:45am - 10:45am CST
Park West A

11:00am CST

Super Users - Conveying the Message with Oomph

If you are a super user and are required to convey information to the end users you support, presentation skills are important.  During this session, you will learn about connecting to the audience and grabbing their attention, closing with impact, and how to handle questions.​​​


Speakers
avatar for Julie Fawdington

Julie Fawdington

Manager, Super User Development Team, Cameron
I've worked in leadership development, training, HR and change management roles during my career.  Combining these skills with a great team, we have created a sustainable super user program within Cameron and grown it to be an integral part of our SAP support model.  We are passionate... Read More →


Wednesday November 5, 2014 11:00am - 12:00pm CST
Park West A

1:00pm CST

Let the SAP UEM show you who your super users are.
Let the SAP UEM (End User Experience Management) show you who your super users are. Enable your super users and engage more with the workforce and be the proactive workforce of the future.

 

Speakers
avatar for Jesse Bernal

Jesse Bernal

VP Global Shared Services, Knoa Software
Jesse Bernal is VP Global Shared Services for Knoa. Before joining Knoa, Jesse worked at Johns Manville and lead a multi-year implementation of a single Service Delivery Organization for all North American plants and business units.​


Wednesday November 5, 2014 1:00pm - 2:00pm CST
Park West A

2:15pm CST

Cameron: Super Users Supporting Change Management and Value Realization
In many SAP implementation projects, change management is a part of the project plan before go-live.  Those who have implemented major change efforts understand that true business process and transformation change often isn't fully realized until after go-live. Super users are key to making sure the change 'sticks' and can be long-term advocates for the effort.  In this session, we will review how Cameron is utilizing super users as change agents.

Speakers
avatar for Julie Fawdington

Julie Fawdington

Manager, Super User Development Team, Cameron
I've worked in leadership development, training, HR and change management roles during my career.  Combining these skills with a great team, we have created a sustainable super user program within Cameron and grown it to be an integral part of our SAP support model.  We are passionate... Read More →


Wednesday November 5, 2014 2:15pm - 3:15pm CST
Park West A

3:30pm CST

Supersize Your Impact: Leveraging analytics to scale Super User services

Most organizations never invest enough in ongoing user sustainment.  So if you’re building or running a Super User program you need an edge.  You need a way to increase your impact while optimizing the limited resources you have.  User adoption analytics can give you that edge.

In this session we are going to discuss three key areas; how to

1.       Increase the reach of your Super User program

2.       Expand your services portfolio

3.       Improve the results of your program


Speakers
avatar for Chris Dowse

Chris Dowse

Founder, Neochange
I am the Founder of Neochange, a bay-area user adoption services firm that specializes in user adoption analytics. Anyone that has met me knows that I am obsessed with User Success, I have been working on user adoption challenges for over 15 years having advised many software companies... Read More →


Wednesday November 5, 2014 3:30pm - 4:30pm CST
Park West A
 
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